The Utility Billing Division provides customer service, bills and collects for water, wastewater and solid waste services, assists with service requests and provides information related to billing and services. The division also acts as a collection point for monies received by other City departments.
New requests for Utility Service is handled by office personnel.  All Utility Service applications must be brought to the City Office or mailed to:  City of Big Lake, P.O. Box 310, Big Lake, Texas 76932.  Deposit Fees should be included along with a photocopy of the applicant's driver's license. 

For any questions regarding utility services, please call the City Office at 325-884-2511

• Assist customers in establishing new utility accounts, payment options and service changes
• Bills and collects for utility services in accordance with rate structure established by Council
• Acts as a central collection point reporting monies received by other city departments
• To request a change or termination, please call 325-884-2511 for more information.

Related Documents

• Application for Utility Service                       
• Water Service Agreement
• Civil Rights Compliance
• City of Big Lake Information Letter
• Natural Gas Customers
• Customer Excavation Notice
• Utility Tap Fee Calculation Form